Taking Control Of Service
Intelligent Service Management™ (ISM) is an enterprise-class solution for the management of service operations, inventory management, credit collections and meter collections.
Service Management Desktop
Service Management Desktop provides the utilities needed to effectively manage service operation of any size. Providing high-level overviews and drill-down capabilities, dispatchers and service managers can get an at-a-glance view of operations and then drill down to specific technician workload and call detail information in one user friendly interface.
Dynamic Knowledge Base™ (DKB)
Dynamic Knowledge Base™ (DKB) leverages your company's investment in BEI Services, Inc. The DKB module compares data on your company's equipment with industry and dealership data to identify under-performing machines.
The Best Tech Select tool utilizes technician performance data to aid in matching flagged equipment with the best performing technicians in order to reduce service costs and recapture revenue from down machines.
Advanced Reporting
Advanced Reporting retrieves up-to-the-minute data in standard or customized reports to improve service management knowledge and decision making. These comprehensive reports provide drill down capabilities allowing access to detailed information in seconds.
Customer Web Features
Customer Web Features streamline your service operations to provide service call entry, status check and meter read entry on your existing website and information is automatically recorded in the Intelligent Service system and updated to your ERP/CRM systems.
Inventory Management
Inventory Management delivers warehouse and parts replenishment personnel with the information they need to efficiently manage technician part requests. As calls are rescheduled in the field, parts information is queued for the warehouse personnel, providing automated pick ticket printing, on-screen tracking and release prior to return service, ensuring that your parts replenishment workflow is seamlessly integrated across the organization.
Credit Collections
Credit Collections provides accounts receivable personnel with a central location to review and approve service requests for customers with questionable payment histories and other credit concerns prior to notification being sent to the technician in the field.
Meter Collections Desktop
Meter Collections Desktop provides automation tools for the faxing and e-mailing of meter requests to your customer locations and integrates with MWAi's Intelligent Assets solution for a centralized management of deployment and collection activities from one interface.
Intelligent Assets Integration
Intelligent Assets Integration facilitates equipment data received through MWAi's Intelligent Assets solution into your Intelligent Service system to create a proactive service environment. Service alerts can be configured to trigger notifications to key personnel or to automatically generate a service call for an assigned technician. In addition, consumable and usage data is available to your supply and billing groups to ensure that actions are taken on the most accurate data available.
Real-time and bi-directional ERP Integration
Real-time and bi-directional ERP Integration provides end-to-end, automated convenience, delivering business-critical information into leading ERP/CRM and CIS systems, including Digital Gateway, ECi La Crosse, ECi OMD, Oracle, SAP and other customer back-end systems.
